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One order = one tree planted
Customer service: [email protected]
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FREQUENTLY ASKED QUESTIONS

If you cannot find an answer to your questions in this FAQ, please contact us: [email protected]

OUR ENGAGEMENT

 Why buy organic cotton?

It takes more than 10,000L of water to grow cotton ... Organic cotton is grown without GMOs and pesticides. It is therefore much less absorbent and polluting. In addition, a 100% organic cotton garment is better for the health, for the wearer and for the cultivator.

Some numbers…

• 1 ton of cotton = 1.8 ton of CO2

• to produce cotton, 16% of the world's insecticides are used.

• ORGANIC cotton uses 46% less CO2.

It is biodegradable, of better quality and very soft.

 How are the trees planted after each order?

We collaborate with several associations, One Tree Planted, Tree Nation, Plančte Urgence ... These are associations that act to strengthen the autonomy of populations and protect the environment. After each order, we plant a tree through their website and send you a planting certificate in your name.
To find out where your tree has been planted, you have to look on your certificate. Indeed, the tree is planted according to the needs of the moment.

BEFORE PLACING AN ORDER ...

 The item I want to order is no longer available. What to do ?

Take a look at the website COMMENCAL, you will surely find your size or the model you are looking for.

 How do your clothes fit?

Our sizes range from S to XL. Take your usual size, our clothes fit normally.

 Do you ship internationally?

Yes, we deliver all over the world.

 Do you have points of sale outside of your website?

We sell some of our products on the site COMMENCAL as well as at the COMMENCAL SPOT restaurant / bar in La Massana, Andorra.
We also sell, still in Andorra, at the ski and bike station: Vallnord.

AFTER PLACING AN ORDER ...

 How long will it take to receive my order?

We send all orders Monday to Saturday 8:30 am to 1:30 pm. Any order placed after 1:30 p.m. will be shipped the next morning.
After depositing your package at the post office, it will take between 2 and 5 days to receive your order.

 How to cancel my order?

Please send us an email: [email protected] within 24 hours.
We will cancel the order on our side and give you a full refund.

 I ordered the wrong size, can I exchange my item?

Click here to read our return policy.

 If I am not present during the delivery what's going on ??

Your package will be available during 15 days at the post office nearest to you. Please contact us if this is not the case.