Your Hidden-den watch is subject to a limited guarantee of 2 years from the date of purchase of both the mechanism and the other parts. This guarantee covers any manufacturing defect, malfunction, or non-functioning of the watch. That is, if any of the mechanisms or parts do not work, or do not work properly produced by a manufacturing defect we will repair or replace your relojz for free.
To proceed with the warranty, you must send an email to [email protected] and specify your name, order number or proof of purchase and a detailed description of the problem by attaching photos and videos of the problem.
The guarantee does not cover :
- The life of the battery
- Damage caused by water
- Accidental damage
- Aesthetic changes that occur during normal wear and aging (scratches or glass, color alteration and/ or non-metallic strip material).
- Failure or damage caused by improper use, carelessness, (blows, dents, crushing, broken glass, etc.)
- Watch operated by unauthorized persons (for example, to replace battery, services or repairs)