The ecommerce or online store https://www.hidden-den.com/ is owned by HIDDEN-DEN SLU.
The following conditions regulate the sale of the products presented on this website, through any other subdomain of https://www.hidden-den.com/ or any information hosted on our external server, belonging to the communities managed by the company HIDDEN-DEN, is domiciled in PAL, ANDORRA.
Both the navigation through the online store and the acquisition of any of the products offered in it, imply the acceptance as a user, without reservations of any kind, of each and every one of these general conditions of contracting and use. However, if you have any questions about them, please contact our Customer Service or contact the email [email protected]
HIDDEN-DEN may at any time and without prior notice, modify these general conditions of contracting and use, as well as the particular conditions that, where appropriate, are included, by publishing said modifications in the store so that may be known by users, and the date of said modifications being recorded, always respecting current legislation and regulations. The products offered on this website, and more specifically the prices, characteristics, promotions and any other type of information, may change without prior notice.
1. Ownership of the content of the website.
All the content published in the store and especially the designs, illustrations, texts, graphics, photographs, images, logos, icons, buttons, as well as the software, trade names, trademarks or industrial drawings and any other signs susceptible to industrial use and commercial are subject to the intellectual and industrial property rights of HIDDEN-DEN.
HIDDEN-DEN will not be responsible, in any case and under any circumstances, for infringements of such rights that the USER may commit.
2. Customer Service
For any type of doubt, query or suggestion, about the products you can send us your comments by e-mail to [email protected]
3. Coverage of the offer.
The products offered are distributed around the world.
4. Purchase guarantees
The articles offered on this website are products from the HIDDEN-DEN collection and meet the same quality and guarantee requirements as the products offered for sale in commercial establishments.
Each product is accompanied by the following information:
* Article name
* Image / s of the article
* Description of the article
* Available colours
* Price in euros
HIDDEN-DEN has made an effort to display product colors as closely as possible to reality. However, the color of the products that appear on the screen may be subject to variations depending on the quality of your computer monitor. In this sense, HIDDEN-DEN cannot guarantee that the colors that appear on your monitor will be true to life.
Special offers, promotions or discounts will be valid until the date indicated or while stocks last.
5. Purchase procedure
To place an order through the ecommerce web design, you can choose to buy as a registered user or, if you wish, as a guest user, by filling in the electronic form that appears in the store at all times and following the instructions indicated therein. After registration, and to proceed with the purchase of products, you must add the product you wish to purchase to the basket, according to the indications on the screen, by completing the order form provided and validating it for this purpose. The validation of the order by the client expressly implies knowledge and acceptance of these general contracting conditions as part of the conclusion of the contract.
The items to be purchased must be selected and added to the shopping cart by "clicking" on the corresponding icon. The shopping cart will contain the reference of the selected item, its name and the price in euros. Separately, the corresponding taxes and, on the other hand, the corresponding shipping costs depending on the country of destination will be detailed.
The order form will request the personal data that will be incorporated into our database in order to be able to process the order by HIDDEN-DEN and to facilitate the making of new purchases in our store. In the same way, you can access your personal data. Remember that personal data must be indicated accurately to avoid confusion or incidents in the shipment of the item (s) purchased. In addition, if you request it, you will receive by mail and / or e-mail information and publications related to products marketed by HIDDEN-DEN.
Once the purchase order has been completed, and before the order is sent, a summary will be presented identifying the item purchased, its total price (transport and taxes included) and the shipping information. The order must be confirmed by "clicking" on the ACCEPT button.
5.2. Precios y Moneda:
Todos los precios publicados por HIDDEN-DEN en la tienda incluyen los impuestos indirectos (Impuesto sobre el Valor Añadido).
Las compras realizadas por residentes en cualquiera de los países extracomunitarios están exentas del pago del IVA (los gastos del despacho de aduanas y los impuestos de importación no están incluidos en el precio del artículo ni en el del envío, y deberán ser pagados en destino por el receptor de la mercancía). Debido a su especial régimen fiscal, son considerados territorios extracomunitarios los ámbitos geográficos correspondientes a Canarias, Ceuta y Melilla.
HIDDEN-DEN presenta y vende los productos en EUROS.
5.3. Forma de Pago:
Las compras se pagarán con tarjeta de crédito o débito securizada (VISA, MASTERCARD), mediante PayPal, o transferencia. No se admitirán otras formas de pago.
Para los pagos con tarjeta de crédito o débito, el cargo se realizará online, es decir, en tiempo real, a través de la pasarela de pago de la entidad financiera correspondiente, una vez se haya comprobado que los datos comunicados son correctos. Confirmada la transacción, se comunicará a través de la propia página web el número de pedido para que se pueda en todo momento y desde el ordenador hacer el seguimiento del mismo. Asimismo, se remitirá un mensaje de correo electrónico, con una descripción del pedido y los datos personales que hayan sido comunicados. La no recepción de este mensaje puede deberse a algún problema transitorio de comunicaciones en la red o a algún error de escritura en la dirección de correo electrónico comunicada. En ambos casos, es aconsejable que se contacte con Atención al Cliente o enviar un correo a [email protected]
En concreto, HIDDEN-DEN te ofrece las siguientes formas de pago:
- VISA, MASTERCARD credit card; PAYPAL
We guarantee that each of the transactions made by HIDDEN-DEN is 100% secure. All operations that involve the transmission of personal or banking data are carried out using a secure environment.
All the information that you transmit to us travels encrypted through the network, and the credit card details are not recorded in any database but go directly to the bank.
We will always ask you for the following information about your VISA, MASTERCARD: the card number (PAN), the expiration date, and a Validation Code (CVV) that matches the last 3 digits of the number printed in italics on the back of your card, thus offering more guarantees about the security of the transaction.
Once you enter your data, the operation is sent to the card issuing entity, which validates the authentication of the operation. The card issuing entity therefore checks the authenticity of the ownership.
5.4 Transportation of the order. Shipping costs
The transport of the items purchased in HIDDEN-DEN will be carried out through a courier company and will be delivered in the following times detailed according to the delivery destination of the merchandise.
To avoid incidents in the delivery (wrong addresses, inability to find someone at home, etc.), it is essential to correctly fill in the corresponding form, being mandatory to fill in the box relating to the contact telephone numbers.
The price of the transport will be detailed in the process of the purchase order of the users.
Additional information for orders destined for the Canary Islands, Ceuta and Melilla:
The amounts calculated by the store for orders destined for the Canary Islands, Ceuta and Melilla:
- They do not include VAT.
- They do not include the IGIC, which will be paid by the customer upon receipt of the package.
- They do not include customs costs. Which will be paid by the customer upon receipt of the package.
The shipment of these orders will be made by maritime transport, which entails a longer delivery date than usual, being between 7 - 20 business days.
Shipping costs can be changed at any time without prior notice. These prices include indirect taxes. HIDDEN-DEN has selected for you the most economical mode of transport for all the destinations where we sell. Depending on the destination we use La Poste and Correos.
Said change will be applicable from the moment the modification is included in these conditions. In any case, those shipping costs that appear at the time of ordering will be valid.
It may happen that a product in our store is out of stock for an item, size or color. In this case, HIDDEN-DEN assumes the commitment to offer the client alternative options, including the immediate refund of the money paid to HIDDEN-DEN.
HIDDEN-DEN's liability is limited in cases of force majeure (strikes, adverse weather events that prevent normal traffic by land, sea or air,…). In these cases, HIDDEN-DEN will deliver the orders as soon as possible, and the terms indicated above will not apply.
6. Returns of defective products
In the event of a defective product, the seller must proceed, as appropriate, to the repair, replacement, price reduction or termination of the contract, steps that will be free for the consumer and user. The seller is liable for any lack of conformity that appears within a period of two years from delivery. The consumer and user must inform the seller of the lack of conformity within two months from when he became aware of it.
In addition to the reminder of the existence of a legal guarantee of conformity for the goods, the existence and conditions of after-sales services and commercial guarantees.
7. Changes and returns.
If once the purchase is received you are not satisfied, HIDDEN-DEN allows its exchange or return within a period of 14 days from the date of receipt as long as the item has not been used in sports or damaged. Thus, HIDDEN-DEN will not be able to accept exchanges or returns of items damaged or used in sports. In any case, the article must include its original label, which cannot be detached from it in its original format.
Upon receipt of the product in the aforementioned conditions, we will refund the value of the order. Therefore, in order to process your return satisfactorily, we will appreciate if you send us the product in perfect condition, unused and with its label, including instructions for use, assembly or washing, when they exist. It is very important that you return the exchange or return products perfectly packed. In the event that the products are damaged due to improper packaging, we will not be able to accept your return.
Likewise, the product may also be returned to HIDDEN-DEN in the event that the product is defective in origin or, where appropriate, when the product, by our error, does not correspond to the object of the order. In this case, HIDDEN-DEN will process the collection, and new delivery of the product at the address of the house that you indicate.
* Contact us at [email protected] and explain your desire to return the material as well as the reason for the return.
* We will ask you to return your products.
You can send it to us by your means or hire our courier service or you can hand deliver it to the same address.
* Once we receive the merchandise in our warehouses and we verify that all the above conditions are met, HIDDEN-DEN will accept the return of the product and the amount will be reimbursed according to the payment method made. If you made the payment by credit card, the amount will be paid to the same credit card. If you did not make the payment by credit card, we will ask you for an account number where to pay the amount.
In case you choose to have a new product supplied in our virtual store, the shipping costs will be passed on to you.
Keep in mind that HIDDEN-DEN does not accept postage due, and that therefore the cost of shipping is at your expense, except in cases of defective product at origin or error in the product being ordered, in which all the costs will be borne by HIDDEN-DEN.
8. Protection of personal data.
In compliance with the provisions of Organic Law 15/1999, of December 13, Protection of Personal Data, we inform you that all personal data you provide will be included in an automated personal data file, created and maintained under the responsibility of HIDDEN-DEN. The information provided by the USER may be used by HIDDEN-DEN.
HIDDEN-DEN will collect the following information when you register: name, surname, delivery and billing address, email address and telephone number, in order to provide you with a good service.
The purpose of this file is the following:
* Serve you better, deliver the order without delay, and contact you in case there are incidents in the delivery.
* Send you information about products that may be of interest to you, or even offer you free service promotions.
* Follow up in the event that you have abandoned the purchase process, and try to help you in the event that there has been a problem during your visit to our store.
In any case, we will only contact you in the event that you have expressly authorized us in the corresponding box, to send you, via e-mail and / or mail, commercial communications to inform about new products, special offers, help in the process shopping cart and shopping cart, and various news related to this website.
Likewise, HIDDEN-DEN may send you commercial communications of your interest, which will in any case be limited exclusively to products marketed by HIDDEN-DEN clients.
HIDDEN-DEN clients may at any time exercise their rights of access, rectification, cancellation and opposition, communicating it by email to [email protected]
Cookies will help us, for example, to save user settings (language and country from which you are browsing) so that you do not have to enter these details again on your next visit. In addition, it will allow us to manage your shopping cart and keep your order information while you browse our pages. If you wish, you can disable cookies through your browser options.
HIDDEN-DEN hereby undertakes not to carry out misleading advertising. For these purposes, therefore, formal or numerical errors that may be found throughout the content of the different sections of the online store, produced as a result of incomplete or defective maintenance and / or updating of the information contained in these sections. HIDDEN-DEN, as a consequence of the provisions of this section, undertakes to correct it as soon as it becomes aware of said errors.
Users who contract through the online store acknowledge being of legal age. The hiring carried out by minors requires the prior authorization of their parents, guardians or legal representatives, who will be considered responsible for the hiring carried out by the minors in their charge. It will be the minors who must obtain the necessary consent to proceed with the hiring.
11. Law and competent jurisdiction.
These conditions of purchase are subject to Andorran legislation, therefore the sale operations will be understood to be carried out at the address of HIDDEN-DEN.
For the solution of any litigious question derived from this contract or legal act, the parties may go to the Consumer Arbitration Board of Andorra, who is entrusted with the appointment of the arbitrator or arbitrators and the administration of the arbitration. In the event that none of the above systems were effective, both parties submit to the Courts and Tribunals of the city of Andorra, waiving their own jurisdiction if it were otherwise. In cases of disputes with natural persons, domiciled in Andorra, who are considered final consumers, in accordance with the applicable regulations, the Courts will be those of the consumer's domicile.
These General Contract Conditions are updated as of June 21, 2021.
The parties submit, at their option, for the resolution of conflicts and renouncing any other jurisdiction, to the courts and tribunals of the user's domicile. Always in charge and under HIDDEN-DEN responsibility.