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                        TERMS OF SALES

1. GENERAL INFORMATION

The property of the website, www.hidden-den.store, is owned by: Hidden-den SL, supplied with NIF: L-712821-N and registered in: Fiscal Registration Number (NRT) Principality of Andorra and whose registration data is: page 1, and whose coordinates are:
Contact email: [email protected]
This document (as well as all other documents mentioned here) governs the terms and conditions governing the use of this website (www.hidden-den.store) and the purchase or purchase of products and/or services on it. (hereinafter, Terms and Conditions).
For the purposes of these Terms, it is understood that the activity developed by Hidden-den SL through the website includes:
Design, creation, distribution and sale of high-end clothing/ watches.
In addition to reading these conditions, before accessing, browsing and/or using this website, the user must have read the legal declaration and general conditions of use, including the cookie policy, Hidden-den SL Privacy Policy and Hidden-den Data Protection. By using this website or by making and/or requesting the acquisition of a product and/or service through it, the user agrees to be bound by these Terms and all of the foregoing, so if you do not agree with everything therefore you should not use this website.
He was also informed that these conditions could be changed. It is the responsibility of the user to consult them whenever he accesses, browses and/ or uses the website, since those in force at the time of purchase of the products and/ or services are applicable.
For any questions that the user may have regarding the conditions, he can contact the owner using the contact details provided above or, if applicable, using the contact form.
 
2. THE USER

Access, browsing and use of the website confer the user condition (hereinafter referred to, without distinction, individually as a user or jointly as a user), so that they have been accepted since the beginning of the website navigation. the Conditions set forth herein, and their subsequent amendments, without prejudice to the application of the corresponding mandatory legal regulations, as applicable.
The user assumes responsibility for the correct use of the website. This responsibility will extend to:
Use this website only to make legally valid enquiries and purchases or purchases.
Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled and the competent authorities informed.
Provide truthful and legal information, such as an email address, postal address and/or other data (see Legal Notice and General Conditions of Use).
The user claims to be over 18 years of age and have the legal capacity to enter into contracts via this website.
The website is intended primarily for users residing in Spain. Hidden Den SL does not guarantee that the website complies with the laws of other countries, either fully or partially. Hidden-den SL declines any liability that may result from this access, nor will it ensure shipments or the provision of services outside Spain.
The user can formalize, at his choice, with Hidden-den SL the contract of sale of the desired products and/ or services in one of the languages in which the present conditions are available on this website.
 
3. PURCHASE OR ACQUISITION PROCESS

Duly registered users may purchase on the website by the established means and forms. They must follow the online purchase and/or acquisition procedure of www.hidden-den.com, during which several products and/or services can be selected and added to the shopping cart, shopping cart or final shopping space and, finally, click on "Process the order".
Similarly, the user must enter and/or verify the information requested at each step, although during the purchase process, the purchase data can be modified before making the payment.
Then the user will receive an email confirming that Hidden-den SL has received its order or request to purchase and/or supply the service, that is to say the order confirmation. And, if necessary, you will also be informed by e-mail of the dispatch of your purchase. If necessary, this information could also be made available to the user via his personal connection space to the website.
Once the purchase process is complete, the user agrees that the website will generate an electronic invoice that will be sent to him by email and, if necessary, via his personal space to connect to the website. Similarly, the user may, if he or she so wishes, obtain a copy of his or her paper invoice by requesting it from Hidden-den SL, using the contact areas of the website or the contact details provided above.
The user acknowledges that he has read, at the time of purchase, certain specific conditions of sale which concern the product and/or service in question and which are displayed next to the presentation or, if applicable, of its image on its page. the website, indicating, by way of example, but not exhaustive, and taking into account each case: name, price, components, weight, quantity, colour, product details or characteristics, the manner in which they will be performed and/or the cost of the services; and recognizes that the completion of the purchase order or purchase order reflects the full acceptance of the particular conditions of sale applicable in each case.
The communications, purchase orders and payments involved in the transactions made on the website could be archived and kept in the computerized registers of Hidden-den SL in order to constitute a means of proof of transactions, in all cases, in compliance with reasonable safety conditions and applicable laws and regulations in this respect, in particular in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) and Organic Law No. 3/2018 of 5 December on the protection of personal data and the guarantee of digital rights, as well as the rights associated with users in accordance with the privacy policy of this website.

4. AVAILABILITY

All orders received by Hidden-den SL via the website are subject to product availability and/or no circumstance or force majeure (clause nine of these Conditions) affects the supply of the same and/or the provision of services In case of difficulties concerning the supply of products or if there are no products in stock, Hidden-den SL undertakes to contact the user and refund any amount that could have been paid as such. This will also apply in cases where the provision of a service becomes impracticable.
 
5. PRICE AND PAYMENT

The prices displayed on the website are the final prices, in euros (€) and include taxes, unless legal obligations, in particular as regards VAT, are indicated and applied.
However, unless otherwise stated, the prices of the proposed items are not delivered on time, and exclude any delivery costs, which will be added to the total amount due at the time the shipping procedure is managed by the recipient. User, and where he will consult the shipping methods and costs available and will freely choose the one that suits you.
In no case will the website automatically incur additional costs for the product or service, but only those that the user has voluntarily and freely chosen.
Prices may change at any time, but any changes will not affect orders or purchases for which the user has already received an order confirmation.
The payment methods accepted are: credit or debit card, Paypal and bank transfer.
Hidden-den SL uses all means to guarantee the confidentiality and security of payment data transmitted by the user during transactions carried out on the site. As such, the Site uses a secure SSL (Secure Socket Layer) payment system.
Credit cards will be subject to cheques and authorizations from the issuing bank. If this entity does not authorize payment, Hidden-den SL will not be responsible for any delay or non-delivery and will not be able to formalize any contract with the User
Once Hidden-den SL receives the order form from the user via the website, a pre-authorization will be performed on the corresponding card to ensure that the funds are sufficient to complete the transaction. The charges appearing on the card will be charged at the time the user receives the shipping confirmation and/or confirmation of the service provided in the form and, if applicable, in the established place.
If the payment method is Paypal, the fees will be charged at the time when Hidden-den SL sends a confirmation of the order or purchase of products and/ or services to the user.
In all cases, by clicking on "Process the order", the User confirms that the payment method used is his.
The purchase orders in which the user selects the bank transfer as payment method will be reserved for 5 calendar days from the confirmation of the order in order to leave enough time for the transfer be taken into account by the system. payments used by Hidden-den SL for the website. When the system receives the transfer, the order will be prepared and managed for shipment.
Using this method of payment, the user must ensure that he correctly enters the exact amount of the order, as well as the account number and the transfer reference. In case of error, Hidden-den SL will not be able to validate the order, which will be cancelled.

6. DELIVERY

In cases where the physical delivery of the goods under contract should be carried out, deliveries will be made within the following territory: Spain (peninsula, Balearic Islands, Canary Islands, Ceuta and Melilla), European Union.
Except in the case of unforeseen or extraordinary circumstances or, where appropriate, arising from the personalisation of products, the purchase order consisting of the products related to each purchase confirmation will be delivered within the time period indicated on the website in accordance with the shipping method chosen by the user and, in all cases, within a maximum of 30 calendar days from the date of the order confirmation. 
If for any reason attributable to Hidden-den SL cannot meet the delivery date, he will contact the user to inform him of this circumstance and he can choose to proceed with the purchase by establishing a new delivery date or cancel the Order with full refund of the price paid. In all cases, home deliveries are made on weekdays.
If the order cannot be delivered due to the absence of the user, the order can be returned to the warehouse. However, the carrier would leave a notice explaining where the order was and how to resubmit it.
If the user is not at the delivery location in the agreed time frame, they should contact Hidden Den SL to arrange delivery on another day.
If 30 days have passed since your order is available for delivery and has not been delivered for reasons not attributable to Hidden-den SL, Hidden-den SL will understand that the user wishes to withdraw from the contract and will be considered terminated. Following termination of the contract, all payments received from the user will be returned, with the exception of the additional costs resulting from the user’s choice of a delivery method different from the less expensive delivery method proposed by the website. without undue delay and, in all cases, within a maximum of 14 calendar days from the date on which the contract is considered to be completed.
However, the user should keep in mind that transport derived from resolution can have an additional cost that can be passed on to him.
For the purposes of these Terms, it will be understood that the delivery took place or that the order was delivered at the time the user or a third party designated by the user acquires physical possession of the products, which will be credited by signing the receipt of the order at the agreed delivery address.
The risks that may arise from the products will be borne by the user from the date of delivery. The User acquires ownership of the products when Hidden-den SL receives full payment of all amounts due in connection with the purchase or purchase, including delivery costs, or at the time of delivery, if it occurs at any time after the full receipt of the amount paid by Hidden-den SL.
In accordance with the provisions of Law No. 37/1992 of 28 December on value added tax (VAT), the purchase orders to be delivered and/or to be delivered will be located in the Spanish territory of application of the VAT if the delivery address is in Spanish territory except the Canary Islands, Ceuta and Melilla. The applicable rate of VAT will be that legally valid at any time according to the specific article in question.
In the same spirit and in accordance with Chapter I of Title V of Council Directive 2006/112 of 28 November 2006 on the common VAT system, purchase orders will be located, for delivery and/or delivery. in the Member State of the European Union where the address on the order form is located, and therefore the applicable VAT will be that in force in that Member State.
For orders to the Canary Islands, Ceuta and Melilla, deliveries will be exempt from VAT under the provisions of Law 37/1992 and Directive 2006/112, without prejudice to the application of the corresponding taxes and tariffs to the rules in force in each of these territories. The user must take into account the fact that, in those territories, there may be situations in which taxes and customs duties are applied and collected at destination, in accordance with the regulations in force, and that they can run on their own.

7. TECHNICAL MEANS TO CORRECT ERRORS

The user is informed that if he detects that an error has occurred when entering the data necessary to process his purchase request on the website, it can modify them by contacting Hidden-den SL via the Contact spaces enabled on the website and, where applicable, through those authorised to contact customer service and/or using the contact information provided in the first clause (General information). Similarly, this information could also be corrected by the user via his personal connection space to the website.
In all cases, the user, before clicking on "Process the order", has access to the space, basket or basket where their purchase requests are saved and can make changes.
Similarly, the user is invited to consult the legal notice and the general conditions of use, and in particular the privacy policy, to obtain more information on how to exercise his right of rectification, in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data (GDPR) and in Organic Law No. 3/2018 of 5 December, Protection of personal data and guarantee of digital rights.
 
RETURNS

In cases where the user has acquired products on or via the owner’s website, these are assisted by a series of rights, listed and described below:
Right of withdrawal
The user, as consumer and user, makes a purchase on the website and, therefore, assists the user in the right to withdraw said purchase within 14 calendar days without justification.
This withdrawal period shall expire 14 calendar days after the day on which the user or a third party authorised by him, other than the carrier, has acquired the physical possession of the goods acquired on the Hidden-den SL website or in the event that the goods compose your separately delivered order, within 14 calendar days from the day on which the user or a third party authorized by him, other than the carrier, acquired physical possession of the last of the goods which constituted the same purchase order, or, where applicable, in the case of a service contract, 14 calendar days from the date of conclusion of the contract.
To exercise this right of withdrawal, the user must notify his decision to Hidden-den SL. You can do so, if necessary, via the contact areas activated on the website or via:
Email: [email protected]
The user, whatever the means by which he chooses to communicate his decision, must express clearly and unequivocally his intention to withdraw from the purchase contract. In all cases, the user may use the withdrawal form template provided by Hidden-den SL in the appendix attached to these Terms. However, its use is not mandatory.
In order to comply with the withdrawal period, it is sufficient that the communication clearly stating the withdrawal decision is sent before the expiry of the corresponding period.
In case of withdrawal, Hidden-den SL will reimburse the user all payments received, including shipping costs (with the exception of user-selected surcharges for a different shipping mode than the less expensive mode offered on the website). without undue delay and in any case no later than 14 calendar days from the date on which Hidden-den SL is informed of the decision to withdraw the user.
Hidden-den SL will reimburse the user using the same payment method that he used to complete the initial purchase transaction. This refund will not generate any additional costs for the user. However, Hidden-den SL may suspend this refund until it has received the products or articles of the purchase or until the user provides proof of its return, depending on the condition fulfilled first.
The user can return or send the products to Hidden-den SL at the following address: 
And you must do so without undue delay and in all cases no later than 14 calendar days from the date on which Hidden-den SL was informed of the decision to withdraw.
The user acknowledges that he must bear the direct costs of return (transport, delivery) of the goods, if applicable. In addition, it shall be responsible for the decrease in the value of the products resulting from handling other than that necessary to establish the nature, characteristics and functioning of the products.
The user acknowledges having knowledge of the exceptions to the right of withdrawal, as defined in Article 103 of the Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws. Enunciating and not exhaustive, this would be the case of: custom products; products that can deteriorate or exhale quickly; music or video Cds/Dvds without their packaging, such as factory sealed; products which, for hygiene or health reasons, are sealed and have been unsealed after delivery.
In the same sense, the provision of a service that the user may contract on this website is governed, since the same law provides that the right of withdrawal for users will not be of any use when the supply of the service has been entirely made or begun. , with the express consent of the consumer and the user, who acknowledged that he was aware that, once the contract was fully executed by Hidden-den SL, he would have lost his right of withdrawal.
In any case, no refund will be made if the product has been used beyond the mere opening of the product, for products which are not in the same conditions under which they were delivered or which have suffered damage after delivery.
Similarly, products must be returned using or including all of their original packaging, instructions and other supporting documents, in addition to a copy of the purchase invoice.
In the following link, you can download the template removal form: https://hidden-den.oxatis.com/PBCPPlayer.asp?ID=1992587
Returned defective product or shipping error.
These are all the cases in which the user considers that at the time of delivery, the product does not comply with the provisions of the contract or purchase order and that he must therefore contact Hidden Den. SL immediately and make you aware of the existing disagreement (default/error) by the same means or using the coordinates provided in the previous section (Right of withdrawal).
The user will then be informed of the procedure to follow for the return of the products. These, once returned, will be examined and will be informed, within a reasonable time, whether repayment is due or, if applicable, their replacement. .
The refund or replacement of the product will be carried out as soon as possible and, in all cases, within 14 days from the date we send you an email confirming that the refund or replacement of the non-compliant item is appropriate.
The amount paid for products returned due to a defect, if any, will be fully refunded, including delivery costs and any costs incurred by the user to make the return. The refund will be made by the same means of payment as that used by the user to pay the purchase.
In all cases, you will always be entitled to the rights recognised in the legislation in force at any time for the user, as consumer and user

GUARANTEES

The user, as consumer and user, benefits from warranties on products that can be acquired via this website, in the legally established terms for each type of product, by responding to Hidden-den SL, therefore, for non-compliance. the person who shows up within two years of the delivery of the product.
In this sense, it is understood that the products comply with the contract, provided that they comply with the description made by Hidden-den SL and possess the qualities presented therein; are suitable for uses for which products of the same type are usually intended; and present the usual quality and performance of a product of the same type and which are fundamentally expected of it. When this is not the case for products delivered to the user, the user must proceed as described in the Return of Defective Products or Shipping Error section. However, some of the products marketed on the website may have non-homogeneous characteristics, insofar as they derive from the type of material with which they were manufactured, and will therefore be an integral part of the individual appearance of the product. They won’t be a defect.
On the other hand, the user may acquire a brand product or a third party manufacture on the website. In this case, and considering that the user is a defective product, it also has the possibility to contact the brand or manufacturer responsible for the product to know how to exercise their legal right of guarantee directly against them during the two months. years after delivery of the said products. To do this, the user must have kept all the information related to the product warranty.

9. EXEMPTION FROM LIABILITY

Except as otherwise provided by law, Hidden-den SL declines all liability for the following losses, regardless of their origin: any loss not attributable to a default on their part; commercial losses (including loss of profits, revenues, contracts, expected savings, data, customer loss and unnecessary expenses incurred); or
any other indirect loss that was not reasonably foreseeable by both parties at the time of the formalisation of the contract for the sale of the products between the two parties.
Similarly, Hidden-den SL also limits its liability in the following cases:
Hidden-den SL applies all measures to provide accurate viewing of the product on the website. However, it is not responsible for any minimal differences or inaccuracies that may be caused by the lack of screen resolution or browser problems used. or others of that nature.
Hidden-den SL will act with the utmost diligence to make available to the company in charge of the transport of the product subject to the order form. However, it is not liable for damage resulting from a transport malfunction, in particular for causes such as strikes, road retention, and in general any other characteristic of the area, resulting in delays, loss or theft of product.
Technical failures due to incidental or other causes prevent the normal operation of the service via the Internet. Lack of availability of website for maintenance or other reasons, which prevents service. Hidden-den SL puts all the means at its disposal to carry out the process of purchase, payment and shipment/ delivery of products. However, it shall not be responsible for causes not attributable to it, unforeseen events or cases of force majeure.
Hidden-den SL will not be responsible for the misuse and/or wear of products that have been used by the user. At the same time, Hidden-den SL will not be responsible for any incorrect return made by the user. It is up to the user to return the correct product.
In general, Hidden-den SL will not be liable for any failure or delay in the performance of any of the obligations assumed, where this is due to events beyond its control, namely in the event of force majeure. , and this may include, by way of example but not exhaustive:
Strikes, lockouts or other claims.
Civil concussion, revolt, invasion, terrorist threat or attack, war (declared or not) or threat or preparation for war.
Fire, explosion, storm, flood, earthquake, land subsidence, epidemic or any other natural disaster.
Unable to use trains, ships, aircraft, motorized transport or other means of transport, public or private.
Inability to use public or private telecommunications systems.
Laws, decrees, laws, regulations or restrictions of any government or public authority.
In this way, the obligations will be suspended during the period during which the cause of force majeure will continue and Hidden-den SL will have an additional period to complete them for a period corresponding to the duration of the cause of force majeure. Hidden-den SL will use all reasonable means to find a solution that will enable it to fulfill its obligations despite the event of force majeure.

10. WRITTEN COMMUNICATIONS AND NOTIFICATIONS

By using this website, the user accepts that most communications with Hidden-den SL are electronic (emails or notices posted on the website).
For contractual purposes, the user agrees to use this means of electronic communication and acknowledges that any contract, notification, information and other communication sent by Hidden-den SL electronically complies with the legal requirements for written form. This condition will not affect the legally recognised rights of the user.
The user can send notifications and/or communicate with Hidden-den SL via the contact details provided in these conditions and, where applicable, via the contact areas of the website.
Similarly, unless otherwise stated, Hidden-den SL may contact and/or inform the user by e-mail or at the postal address indicated.
11. WARNING

No waiver by Hidden-den SL of a specific right or legal action, nor the absence of an obligation by Hidden-den SL to the strict observance by the user of one of its obligations will imply, a waiver of other rights or actions arising from a contract or Terms, or exonerate the user from fulfilling their obligations.
No waiver by Hidden-den SL of any of these Terms or of any rights or actions arising out of any contract shall take effect, unless it is expressly established that it is a waiver and formalized and communicated in writing to the User.

12. INVALIDITY

If any of these Conditions were declared null and void by a final resolution of the competent authority, the remainder of the clauses would remain in force without being affected by the said declaration of nullity.

13. FULL AGREEMENT

These Terms and any document expressly referred to constitute the entire contract between the User and Hidden-den SL in connection with the subject of the sale and replace any other contract, Prior agreement or promise agreed orally or in writing by the same parties.
The User and Hidden-den SL acknowledge that they have consented to the conclusion of a contract without relying on any declaration or promise made by the other party, except in the cases expressly mentioned in these conditions.

14. DATA PROTECTION

The personal information or data that the user provides to Hidden-den SL during a transaction on the website will be processed in accordance with the provisions of the privacy or data protection policy (contained, where applicable, in the legal notices and general conditions of use). By accessing, browsing and/or using the website, the user consents to the processing of this information and data and declares that all information or data provided is true.
15. APPLICABLE LEGISLATION AND JURISDICTION

Access, browsing and/or use of this website and contracts to purchase products through it will be governed by Spanish legislation.
Any controversy, problem or disagreement related to access, navigation and/or use of the website, interpretation and performance of these Terms, or sales contracts between Hidden-den SL and the user, will be subject to non-exclusive jurisdiction of the Spanish courts and tribunals.

16. COMPLAINTS AND CLAIMS

The user can send to Hidden-den SL their complaints, complaints or any other comment they wish to make through the contact information provided at the beginning of these conditions (general information).
In addition, Hidden-den SL makes official complaint forms available to consumers and users, who may request Hidden-den SL at any time, using the contact information provided at the beginning of these conditions (general information).
Similarly, if a purchase dispute between Hidden-den SL and the user arises from a dispute, the user as a consumer may request an out-of-court resolution of the disputes, in accordance with the Regulation (EU) n° 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of consumer disputes online and amending Regulation (EC) 2006/2004 and Directive 2009/22/EC. You can access this method via the following website:
http://ec.europa.eu/consumers/odr/


Last modification: 12 February 2020