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One order = one tree planted
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SHIPMENTS POLICY


We want you to enjoy your ordered as soon as possible, so we try to offer a reduced delivery time.

SHIPPING COSTS

SHIPPING AND CUSTOMS

When will my order be processed?

All orders are managed and shipped from our warehouse in Andorra and in France. Please allow additional time for your order to be processed during holidays and sales seasons. We process orders from Monday to Friday. Orders will be processed within 1-2 business days from the date of the order and will be shipped the next day after the day of processing. Please note that we do not ship on weekends.

How long will it take to receive my order?

Once you place your order, wait 1 to 2 business days for us to process your orders. After that, it will take between 1 and 3 business days for delivery on the Peninsula, and between 2 and 7 business days for international orders (depending on location).

Will I be charged taxes and customs?

The prices shown on our site are tax free in Euros, which means that you may have to pay the duties and taxes once you receive your order. Import taxes, duties and related customs fees can be collected once your order reaches its final destination, and is determined by your local customs office. Payment of these charges and taxes is your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department of your country. For more details on the charges, contact your local customs office.


ATENTION: The customer has to verify the status of the package upon receipt, if more than 2 days pass Hidden-den is not responsible if said package has been damaged during transport.

Due to the tax regime of some countries, in those countries VAT will not be applied to the prices shown on the website, however, upon receiving the order it is possible that taxes, tariffs or shipping charges corresponding to these communities may have to be paid.

Hidden-den is not responsible for taxes, fees or shipping charges corresponding to those.