Our policy lasts for 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange.

Hidden-den will make the refund once the excellent condition of the watch and its case has been verified. If the returned watch is not in perfect condition, Hidden-den does not make the refund and will return the watch to the buyer.

To complete your return, we require a receipt or proof of purchase.

The buyer has the right to cancel and proceed with a return of the purchase within 15 days after delivery. This right applies only in the event that the product and its original packaging can be returned in the same condition as it was received and the safety piece that activates the mechanism should not be removed.
To proceed with a return, it is necessary to send an email to [email protected] to schedule the return and thus receive a return label prepared.

Refunds:
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.

If it has been approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method, in a certain amount of days.

Late or lost refunds:

If you have not yet received your refund, please verify your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next step, contact your bank. It often takes some time before your refund is posted.

If you have followed all these steps and have not yet received the refund, please contact us at [email protected]

Items on offer:
Only regular priced items will be refunded, unfortunately the products on offer cannot be refunded.
Exchanges (where applicable)
We only replace items that are defective or damaged. If you need to exchange it for the same article, send us an email to [email protected]

Shipping:

To return your product, you must send them to: [email protected] notifying by email with the tracking number.

You will be responsible for the payment of the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund.

Depending on where you live, the time it takes to receive the exchanged product may vary.

If you are sending a product worth more than $ 75, you should consider using a trackable shipping service or buying insurance for shipping. We do not guarantee that we will receive your return.

The buyer has the right to cancel and proceed with a return of the purchase within 15 days after delivery. This right applies only in the event that the product and its original packaging can be returned in the same condition as it was received and the safety piece that activates the mechanism should not be removed.

To proceed with a return, it is necessary to send an email to [email protected] to schedule the return and thus receive a return label prepared.

In case of damage caused by the shipping company:

It is important that the customer check their products when they receive the shipment to verify that the products are not damaged and correct. If you receive an item and see that the item has been sent incorrectly or is damaged, contact us within 15 days. Any complaint must be made to our team using the email [email protected], or through our contact form on the contact page of our website.

Provide the order number, proof of receipt of the shipment along with the name, number, or identification of the employee of the shipping company (if any), photos of the packaging and we will respond as soon as possible with instructions on how to return the item . It is important that the returned product is packed in such a way that it cannot be damaged in the shipment.