RETURNS POLICYOur policy lasts for 15 days. If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange. Hidden-den will make the refund once the excellent condition of the watch and its case has been verified. If the returned watch is not in perfect condition, Hidden-den does not make the refund and will return the watch to the buyer. If it has been approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method, in a certain amount of days. If you have not yet received your refund, please verify your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next step, contact your bank. It often takes some time before your refund is posted. If you have followed all these steps and have not yet received the refund, please contact us at [email protected] To return your product, you must send them to: [email protected] notifying by email with the tracking number. You will be responsible for the payment of the shipping costs for the return of the item. Shipping costs are not refundable. If you receive a refund, the return shipping cost will be deducted from your refund. Depending on where you live, the time it takes to receive the exchanged product may vary. If you are sending a product worth more than $ 75, you should consider using a trackable shipping service or buying insurance for shipping. We do not guarantee that we will receive your return. The buyer has the right to cancel and proceed with a return of the purchase within 15 days after delivery. This right applies only in the event that the product and its original packaging can be returned in the same condition as it was received and the safety piece that activates the mechanism should not be removed. To proceed with a return, it is necessary to send an email to [email protected] to schedule the return and thus receive a return label prepared. ![]() |