To return your item, we require a receipt or proof of purchase. If 15 days have passed since your purchase, unfortunately we cannot offer a refund or exchange. Hidden-den will make the refund once the excellent condition of the watch, its case or the other item ordered ( clothes etc ) has been verified. If the returned item is not in perfect condition, Hidden-den does not make the refund and will return the watch to the buyer. This right applies only in the event that the product and its original packaging can be returned in the same condition as it was received and the safety piece that activates the mechanism should not be removed.
To proceed with a return, it is necessary to send an email to [email protected] to schedule the return and thus receive a return label prepared.
Once your return is received and inspected, we will send an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund. If it has been approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method, in a certain amount of days.
Late or lost refunds:
If you have not yet received your refund, please verify your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next step, contact your bank. It often takes some time before your refund is posted. If you have followed all these steps and have not yet received the refund, please contact us at [email protected]
Exchanges (where applicable):
We only replace items that are defective or damaged. If you need to exchange it for the same article, send us an email to [email protected]
In case of damage caused by the shipping company:
Provide the order number, proof of receipt of the shipment along with the name, number, or identification of the employee of the shipping company (if any), photos of the packaging and we will respond as soon as possible with instructions on how to return the item . It is important that the returned product is packed in such a way that it cannot be damaged in the shipment.